Opening in UHG Nimantran

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September 8, 2009 10:32 AM

Assistant Manager-HBS
Taleo ID- 218698Job Responsibilities:
We are currently looking for dedicated professionals to fulfill the following job responsibilities:
Directly lead/monitor all aspects of performance for a group of 15 - 20 Claims Specialists.
Accurate and timely documentation of claims data.

Ensure accurate and timely delivery of data to Team Liaison.
Resource for Explanation of Benefit (EOB) interpretation.
Load balancing to ensure that performance metrics are achieved.
Building and maintaining an effective Team environment within the Network Intelligence group.
Build and maintain effective relationships with internal customers (i.e.. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.).
Coordinate with the Team to identify process improvement opportunities.
Monitor measure and report Team performance metrics and implement Team incentive programs.
Deliver/facilitate training (both new and ongoing).
Partner with leadership to promote department revenue and business objectives.
Provide feedback to management on individual and group training results..
Review and update training materials as needed.
Routinely analyze quality results to report error trends.
Identify root causes of errors and opportunities for defect reduction.
Analyze and develop overall improvement plans (department and individual).
Administrative responsibilities as assigned.
Area of expertise has to be MS ACCESS and MS EXCEL.
Expert Knowledge of working with SQL and SQL server.
Prefer Bachelor's Degree in Business with Computer Science exposure, or equivalent experience.
Experience in maintaining, running and streamlining reports on SQL Server, MS Access, MS Excel, VBA Macro, Lotus Notes, Database, and Monarch.

Desired Criteria:

Exposure to Access strongly desired.
Excellent communication skills.
Proven ability to lead a team in an operational environment.
Effectively expresses ideas and information both verbal and written to individuals.
Uses careful listening, tact and candor, two-way communication, and a high impact communication style.
Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company’s code of conduct.
Self - starter who can manage multiple priorities with minimum direction.
Ability to identify trends and issues and recommend solutions.
Effectively organizes and leads teams of people in cooperative processes to achieve shared outcomes.
Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer.
Ability to identify and leverage internal networks to complete tasks; presents ideas persuasively; gains the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives.

Eligibility Criteria:
4-5 years of relevant BPO experience required.
Healthcare preferred.
Currently an Assistant Manager/ Team Leader officially.
At least 1.5 years of Team leading experience with exposure to Appraisals, Direct reportees and 1:1.
Associates or Bachelor's degree or equivalent combination of education and experience.

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